FAQ
 

Product Info:

CERAMIC DISHES

Can I Cook or Freeze in Primeware?

Yes, Primeware ceramics can withstand temperatures from ­20°C to +250 °C.

Can I use Primeware ceramics in my microwave?

Yes, you can Cook, Chill, Freeze, Microwave and serve in the same Primeware dish.

What lids will fit Primeware dishes?

Primeware has 3 sizes of ceramic lids for their Gastronorm dishes. Clear polycarbonate lids are also available for the Gastronorm and Mul;ti-Portion dish range, for more information contact our sales department on +44 (0)208 995 1306 or at sales@primeware.co.uk.

Can I use the 9 x 9 inch dishes to serve pre-prepared food?

Yes, Primeware’s 9 x 9’s take the standard foil container used by major suppliers of pre-prepared and frozen foods.

Can I have a customised product?

Yes please contact our sales department on +44 (0)208 995 1306 or at sales@primeware.co.uk to discuss your requirements.

 

HOT TILES

Why do I need Primeware ‘Hot Tiles™’?

Primeware Hot Tiles™ fit over the wells of a bain marie to create a colourful platform for displaying food. They rejuvenate and modernise your bain marie counter at a budget price. Food can be displayed directly on the Tile or in dishes.

Will they work in a hot counter and a cold counter?

Yes the Hot Tiles work in both hot and cold counters as they absorb the ambient temperature of the surrounding air- Hot Tiles stay hot in hot counters and cold in chilled counters.

Can I wash Primeware Hot Tiles in my dishwasher?

No, they are designed to be wiped clean.

 

QUALITY MELAMINE

What is melamine?

Melamine is an organic compound that is combined with formaldehyde to produce a versatile material that has a highly stable structure. All of our Quality Melamine products are made from 100% melamine. They have the look and feel of porcelain, are hardwearing, durable, stain, scratch & chip resistant.

Is Quality Melamine 100% food safe?

All Quality Melamine products are 100% food safe.

Can my product go in the dishwasher?

Yes Quality melamine is dishwash safe and should be handled like any quality tableware. Only use non-abrasive plastic pads to clean.

Is my product suitable for microwave/oven use?

Oven or microwave use is not recommended.

Is Quality Melamine suitable for both hot and cold food display?

We recommend Quality Melamine for use in chilled counters and deli displays and some limited hot applications. It is not suitable for use above 90c.

 

FLEXIWARE – Silicone GN dishes

What is silicone?

Silicone is a synthetic rubber made of bonded silicon (a natural element abundant in sand and rock) and oxygen. It is a flexible yet strong material, which is ideal for pans.

Flexiware dishes can go from freezer to oven, are nonstick and stain-resistant.

Is Silicone 100% food safe?

Flexiware is made from 100% food-grade silicone (FLGB Approved).

Can my product go in the dishwasher?

Yes Flexiware dishes are dishwash safe and should be handled like any quality tableware. Only use non-abrasive plastic pads to clean although as they are non stick they should be easy to clean.

Is my product suitable for microwave/oven use?

Yes.

Are Flexiware dishes suitable for both hot and cold food display?

Yes Flexiware has a temperature range of -18°c to +250°c.

 

Ordering Info:

What should I do if I have an item missing from my order?

Please check all packaging including cling wrap as loose items are packaged separately. If still missing please contact our sales department on +44 208 995 1306 or at sales@primeware.co.uk.

What if I ordered the incorrect item by mistake?

You will receive an order confirmation when you place your order. If you have ordered an item incorrectly please contact the sales department as soon as possible to help avoid any unnecessary costs. If your order has already been dispatched please see our returns policy.

How much is delivery?

Delivery is included on orders over £500 & is £17.50 on orders under, UK Mainland only. For other destinations contact our sales department.

When will my item be delivered?

We offer a next day service for orders received by 12 and sent by courier post and a 2-3 day service by pallet. For other delivery options contact our sales department.

Where are Primeware products sold?

We sell to over 70 countries across the world including France, Greece, Finland, Norway and Russia. Our products are used in all types of foodservice operations and our clients include, hotels, restaurants, contact caterers, delis, leisure operators & schools.
 

WHERE CAN I BUY PRIMEWARE?

Primeware products are available through all major distributors or call Primeware to discuss your requirements on +44 (0)208 995 1306

 

 
ⓒ Primeware Ceramics